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Who's your next Operational hire?

That's a loaded question for many and can feel really overwhelming to nail down.

Let's discuss the differences between an Office Manager, a Director Of Operations, and a Chief Operating Officer.

Office Managers are not part of the executive team but they are the first management hire. Their contributions are focused on their experience, knowledge expertise, and management skills but they still have a hand in implementation. They are your closest link to your front-line team members.

The Director Of Operations is the first executive team member hired for small organizations. (the name is interchangeable when you are looking at a large-scale organization such as a DSO but a DOO in that scope is not a right hand to the CEO and typically reports to a VP of Operations or COO.) The DOO is the strategic counterpart and their contributions are focused on strategy and management. The DOO handles the day-to-day of the organization, including the team, projects,...

I was working with an office manager this past summer and her journey was interesting, to say the least. She actually was a hygienist that took a step down in pay to step into the Office Manager role at the practice she was with. She didn’t have any formal training in the operations of the practice, patient flow (prior and following clinical care) but she was stepping up to bat and willing to change her career path for the practice. Her distinctive attributes could easily fit into the role of Office Manager but the more time I spent with her, learning the dynamic between her and the provider, and the way she approached the role, I watched a Super Manager unfold. In fairness, not everyone is readily willing to step down in pay to take another position within an organization, so that spoke volumes for the owner. But, the outdated structure in private practices feeds this Super-Manager mentality.

Consider how many are brought into this role. (I consider myself an...

Can you believe it’s almost October? I’m so happy that fall is settling in! Utah is absolutely gorgeous this time of year so I have to say it is my favorite. Today Is 1 of a 3 part series where I am discussing, Measuring An Organization’s Culture Effectiveness, in preparation for entering into Q4 and ultimately 2022. 

I’m here to champion the change in the traditional practice setting and give a real solution to the structural change that needs to happen. Only, structure changes alone do not deliver anticipated improvements. As a result, it’s imperative to also address an Organization’s Culture Effectiveness.

Organizational Culture is often the most difficult to address and therefore strengthen, which is why it’s the VERY first place we start at in The Providers DOO Certification Program.

Today, I’m discussing part 1 of the framework as well as addressing the quantitative measurements of an organization’s cultural...

Are you multi-passionate but have found yourself burned out trying to do all of the things? Or perhaps the controversy around being multi-passionate has caused you to stay laser-focused on only one area but you're dying to let your creativity out?

Especially if you're starting your business, I know working with multi-passionate owners myself. It can be really hard to get out of the transition of doing all of the things and making sure all these things are getting done by your hands. How do you help them transition that and help them move into 'these are the tasks you need to work on. This is your strategy and your map'?

A big issue for a lot of people and, you know, the way that I like to teach it is through a three-part framework. And it really begins with taking a bird's eye view of things. And identifying. What do I truly want? What is, what is, what are the things that I want from my lifestyle, and how can my professional life support me? My personal life, to...

Before we start on today's episode of Rebuilding Your Team In Today's Job Market, I would like to ask for your support.

Today, veteran support organizations The Independence Fund, No One Left Behind, and Mighty Oaks Foundation announced the formation of Save Our Allies, a new veteran and military support coalition focused on delivering full and timely benefits to U.S. Veterans in need, and in ensuring Afghan and Iraqi personnel and their families who supported U.S. forces are properly protected from violence and persecution by evacuation to safe countries, including the United States.   

Each of these organizations have worked tirelessly in various elements of these priorities, from demanding the U.S. government live up to its moral obligations to protect the Afghan and Iraqi personnel, and their families, after they supported the United States Armed Forces operating in their countries to ensuring U.S. Service Members and Veterans receive the government...

Today, our expert guest is Alison Gomez who is a CA Licensed Marriage and Family Therapist operating her private practice and consulting business in California. She works with high-achieving women of color who struggle with ongoing sadness, stagnation, and burnout and facilitating the skill necessary to live fulfilling lives.

We are talking about the incredible accomplishments she has achieved throughout her years of business ownership and she is changing the mold in running a therapy practice.
 

• How she has built a practice that supports her without burnout.
• Why she questioned the way therapy practices are built and why she is changing the mold in running a therapy practice. 
• Why she decided to build another business on the side and how she is managing both.

She hasn't been afraid to hold to her zone of genius and question the way therapists have been taught to build a successful practice.

--> Connect with Alison on IG
--> Work with Alison

As...

What Does The Transition Period From Office Manager To Director Of Operations Looks Like?

One of the questions I get, especially from the Practitioner is, what does the transition look like?  I’m so glad this question comes up because it brings a deeper recognition that the transition period from Office Manager to Director Of Operations  needs more than an application of “onboarding.”

It needs to be integrated throughout the transition process.

I’ve broken it down into 5 critical milestones that must happen to really integrate this new role into the practice and help the transition be more successful and profitable!

#1. Alignment

They may have an idea of what a DOO is but they are going to get really clear on the role, the expectations, and begin to really align with the provider to form a true partnership. At this point, the Office Manager should have an established level of management within the practice but gaining support from the Provider...

It's an honor to have Dr. Danielle Trego Finden on the show today. She has done so many incredible things and came highly recommended by many to have her speak and share her journey.  

Dr. Finden: Shortly after I graduated from chiropractic school, I found myself in an associate position right out of school, and I thought that was going to be a great stepping stone to someday owning my own practice. It turned out to be a much shorter path to owning my own practice than I thought it would be, and I wound up starting a practice just a couple of months after I took an associate position that wound up, just not being a good fit for all parties involved.

I started my own practice by sharing space with another chiropractor and I would do practice relief, which is sort of like being a substitute teacher. So whether they were going on vacation or they were going on maternity leave or what I was, that's what I thought that all of this practice relief would be for.

I...

So obviously I’m passionate about operations and keeping independent practices strong - but why am I honed on this specific key position for CEO Doctors? Well, because in short, the Director Of Operations is the other half to the CEO. They are professionals who handle the back end of the business so that you, as the practitioner, can continue to hold the vision and provide patient care.

Director Of Operations is not the same as an Office Manager or Practice Manager - yes those roles do participate in the back-office needs, but these roles are heavy in implementation pieces of the practice and don’t handle the entirety of the operations themselves.

 Let’s discuss what a Director Of Operations does because as you get more clarity on this key role, it’ll make it easier for you to know what exactly that means for you and your business growth.

1. They run the day-to-day operations of the practice.
2. They develop and refine the systems, processes, and...

Today I'm welcoming Dr. Danielle Eaton to the show to discuss an option you may have been considering. For those that want to get an even deeper dive into building an online program, she will be hosting a FREE training that any hands-on practitioner should attend if you want to make more money but can’t squeeze any more clients onto your schedule.

On that training, she will be going over how to build multiple streams of income so you can take time off without worrying about losing income.

To register for her FREE training you can register here!
If you want to connect with her to learn more about her and how she supports hands-on practitioners, you can connect with her on IG.

Building an online program can have a multitude of benefits.

1. Build Additional Revenue
 Learn how to start earning $10,000+ in monthly recurring income with your first online course or program without getting overwhelmed by the technology.

2. Build Space And Time For You
Having an online...